Shipping policy

At Proud & Loyal, many of our products are created especially for you. Our products are made to order, and personalized items are produced using the information you provide when placing your order.

Please review the information below before completing your purchase.

Shipping

Processing & Production Time

Most orders are produced and prepared for shipment within 2–7 business days.

Because our products are made to order, processing times may vary depending on the product, order size, product availability, holidays, and seasonal demand.

Please note that production time is separate from shipping transit time.

Estimated Delivery

Delivery times vary depending on the destination, product, and shipping method.

Estimated delivery information will be provided when available. Delivery dates are estimates and may be affected by carrier delays, weather, holidays, or other circumstances outside our control.

Shipping Rates

Available shipping options and applicable shipping charges are displayed at checkout before you complete your purchase.

Shipping rates may vary based on the products ordered, destination, package size, and available shipping method.

Multiple Shipments

If you purchase multiple products, your order may occasionally arrive in more than one package or on different days.

When available, tracking information will be provided for each shipment.

Tracking Your Order

Once your order has shipped, you will receive tracking information when tracking is available.

Please allow time for tracking information to update after your shipping confirmation is sent.

Questions About Your Order

If something isn't right with your order, please contact us through our Contact Us page and include your order number.

We'll review your concern and work with you toward an appropriate resolution for eligible order issues.

Proud & Loyal
Own Your Story.