Refund policy

At Proud & Loyal, many of our products are created especially for you. Our products are made to order, and personalized items are produced using the information you provide when placing your order.

Please review the information below before completing your purchase.

Returns, Refunds & Order Issues

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrectly produced, please contact us within 30 calendar days of delivery.

Please provide your order number, a brief description of the issue, clear photographs showing the product and the problem, and photographs of the packaging if it was also damaged.

After reviewing the issue, eligible orders may receive a replacement or refund, depending on the circumstances.

Please do not return an item unless we provide return instructions.

Returns & Exchanges

Because Proud & Loyal products are made to order, we do not accept returns or exchanges due to a change of mind, incorrect size or color selection, incorrect product or variation selection, incorrect personalization submitted by the customer, or personal preference after an item has been produced.

Please carefully review product descriptions, dimensions, sizing information, colors, and personalization details before completing your purchase.

Personalized Products

Personalized products are created specifically for you.

Please carefully review all names, initials, dates, countries, spelling, images, and other personalization details before submitting your order.

Once an order has entered production, changes or cancellations may no longer be possible.

Lost or Undelivered Packages

If a U.S. domestic order has not been delivered within 30 calendar days of its expected delivery timeframe, or an international order has not been delivered within 45 calendar days, please contact us promptly so we can investigate the shipment.

Please report an undelivered package within 7 days after the applicable 30- or 45-day period so that we have sufficient time to investigate and address the issue.

Incorrect Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address.

If you notice an error after placing your order, please contact us immediately. We will make reasonable efforts to correct the address before fulfillment progresses, but changes cannot be guaranteed once an order has entered production or shipment.

Additional charges may apply if an order must be reproduced or reshipped because an incorrect or incomplete address was provided.

Cancellations & Order Changes

If you need to change or cancel an order, please contact us as soon as possible after placing your order.

Because production can begin quickly, we cannot guarantee cancellations or modifications after an order has been submitted for production.

Natural Product Variations

Some Proud & Loyal products are made with natural materials, including wood and slate. Variations in grain, color, texture, shape, and edges are natural characteristics of these materials and make each piece unique.

Minor differences in printed colors may also occur because of differences in materials, production processes, lighting, and screen displays.

These normal variations are not considered defects.

Questions About Your Order

If something isn't right with your order, please contact us through our Contact Us page and include your order number.

We'll review your concern and work with you toward an appropriate resolution for eligible order issues.

Proud & Loyal
Own Your Story.